Terms of Use

The service

Simbo sells prepaid travel data plans delivered as eSIM profiles. We arrange digital delivery and customer support. The radio network in the destination country is operated by independent mobile operators and by the connectivity suppliers we buy from. Coverage, speed, and latency are theirs.

A plan includes only what its product page states before you pay: destination or region, data volume or fair-use allowance, validity, whether hotspot is allowed, whether a top-up is possible, and whether any voice or SMS is included. Unless the page says otherwise, plans are data-only. Your home number, WhatsApp identity, and ordinary SMS to your physical SIM are not moved onto the eSIM.

Apple and Google distribute the apps. They are not the seller of the eSIM, they do not operate the mobile network, and they are not responsible for plan performance, refunds, or support. Your contract for the plan is with Simbo.

Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter a binding contract. The service is not for children.

You must give a real name, email, and phone number, keep them current, and keep your password and one-time codes secret. You are responsible for orders placed from your account until you tell us it is compromised.

Google sign-in, where shown, uses your Google account to identify you. We may refuse a registration, close an account, or cancel an order that looks fraudulent, abusive, or unlawful.

One person should not keep multiple accounts to farm Coins, referrals, or refunds. We may merge or close duplicates.

Device compatibility

You need an eSIM-capable device that is not locked against foreign eSIM profiles, plus Wi-Fi or another data connection to download the profile. A carrier lock, a region lock, a missing “Add eSIM” menu, an enterprise restriction, or an unsupported model can block installation.

Checkers on the website and in the app are guidance based on model lists and the information the device reports. They are not a guarantee. You are responsible for confirming compatibility and unlock status before you pay. A locked or incompatible phone is not, by itself, a defect in the plan.

Install on the device you intend to use. Many profiles can be downloaded only a limited number of times. Removing a profile can make it impossible to install again. Do not share a QR code publicly.

Plan rules, fair use, and networks

The description on the plan page at the time of payment is part of the contract. If a plan is marked unlimited or as a day pass, it may slow down after a daily or monthly fair-use threshold. The threshold shown before purchase controls. Throttling under a published fair-use rule is not a service failure.

Validity starts as the plan page describes: on installation, on the first network attachment, or on a fixed date. When the validity ends, unused data expires and is not refunded or rolled over unless the page promises that.

We do not guarantee uninterrupted coverage, a minimum speed, a particular operator, indoor coverage, coverage on a ship, plane, or border, or that every app will work. Operators may block or slow tethering, VoIP, or streaming under their own rules. Outages, maintenance, congestion, and local regulation are outside Simbo’s control.

The plan is for ordinary personal travel use. It is not a home broadband replacement, a permanent roaming product, or a resale circuit. Automated scraping, SIM boxes, and continuous high-volume use that breaches the plan’s fair-use rule may be suspended by the operator or by us.

Orders, price, and taxes

Prices are shown in Israeli shekels and include VAT when Israeli VAT applies, unless the checkout says otherwise. The amount on the payment screen is the amount you pay for that order, after any Coins or code you successfully apply.

A plan can change price or go out of stock until payment succeeds. We may cancel an order, before or after provisioning, if payment fails, if we reasonably suspect fraud or a chargeback risk, if there is an obvious pricing mistake, or if the supplier cannot issue the profile. If we cancel and we actually took the money, we refund the amount taken for that item.

You must select the correct destination. A regional plan works only in the countries listed on its page. Neighboring countries, overseas territories, and sea or air networks are included only if the page lists them.

Payment

You authorize Simbo and its payment provider to charge the method you submit for the order, including applicable taxes. Payment must be made with a method you are allowed to use.

If the app or website ever offers a purchase billed by Apple or Google, that store’s payment terms and refund mechanics also apply to the charge, and Simbo cannot override the store’s decision on that charge. Telecom plans are otherwise sold by Simbo as a real-world connectivity service.

A declined, reversed, or fraudulent payment lets us withhold or revoke the profile.

Delivery and installation

After a successful payment we deliver the profile digitally to the account and to the email on the order. Delivery is not a physical shipment. There is nothing to return by post.

Install on a stable connection before you travel when the plan allows installation ahead of arrival. Follow the in-app or on-site steps for your phone. Turn off data roaming on your home line if you do not want your home carrier to charge you. Simbo does not control your home carrier’s roaming charges.

If the QR or manual code does not appear within a reasonable time after a confirmed payment, contact support with the order number before you travel. Do not buy a second plan for the same trip until we confirm the first one failed.

Refunds

Refunds follow the Refund Policy, which is part of these Terms. Please read it before you pay. We commit to doing everything we can to keep you connected: we will check, walk you through it, and replace a profile when the fault is on our side or the supplier’s.

If a device attaches to a mobile network using the eSIM, even for a few seconds, the plan has already started and cannot be refunded. Unused data, leftover days, and a later change of travel plans do not reopen that result.

If the plan has not connected, you may ask us to consider a refund. Approval is Simbo’s decision. A request is not an automatic right, including for a change of mind, a wrong destination, or a phone that cannot install an eSIM, unless a mandatory consumer law says otherwise.

The supplier’s status records, including a first network attachment, are what we rely on. Deleting the profile from the phone does not undo a connection that already happened.

Refund Policy →

Top-ups

A top-up adds data or time to an existing profile and is a separate purchase. The same refund rule applies: once the related profile has attached to the network, or once the top-up itself has been consumed, the top-up is not refundable. Before that, any refund is discretionary.

Simbo Coins and referrals

Simbo Coins are promotional credit. 100 Coins equal 1 shekel toward a future Simbo purchase, as shown in the product at the time you redeem them. They are not cash, not a deposit, not electronic money, and not transferable for money.

Coins may be earned on eligible purchases, referrals, and published promotions. A rolling expiry of 12 months applies unless a promotion states a different period: activity that earns or spends Coins can reset that clock, as described on the Coins page. Expired Coins are not restored.

We may reverse Coins if the underlying order is refunded, charged back, or found abusive. Referral credit is paid only when the invited purchase is genuine, completed, and not refunded. Self-referrals, duplicate accounts, and incentive abuse forfeit the credit and may close the account.

Coins have no cash value on account deletion except where a mandatory law requires otherwise.

Acceptable use

You may not resell, republish, or commercially redistribute plans or QR codes without our written permission. You may not use the service for fraud, unlawful content, attacks on networks or on Simbo, spam, or to evade sanctions or export rules. You may not probe, scrape, or overload the site or apps in a way that degrades them for others.

You may not misrepresent a device, a usage record, or a screenshot to obtain a refund or replacement. We may suspend the account and any unused credit, without a refund of a consumed plan, if you breach this section.

Support

Support is available on WhatsApp at +972-55-259-4341 and through the channels shown in the apps and on the website, in Hebrew, English, Russian, and Arabic as staffing allows. Reply times vary. Support is not an emergency service and does not replace local emergency calling.

Give us the order number and, if we ask, screenshots of the cellular settings. We may ask you to try steps that briefly enable the line. A test we explicitly ask for is still a network attachment if the device registers, and it can end refund eligibility under the Refund Policy. We will not ask you to connect if we are still treating the plan as unused, unless we say so in the conversation.

Intellectual property

The site, apps, Simbo name and marks, text, visuals, and software are owned by Simbo or its licensors. We grant you a personal, revocable, non-exclusive, non-transferable license to use the apps and site to buy and manage plans. You may not copy them for commercial use, reverse engineer them except where a statute forbids that limit, or remove proprietary notices.

Open-source components in the apps remain under their own licenses.

Third-party services

The apps and site rely on app stores, operating systems, Google sign-in, push delivery, payment providers, WhatsApp, and mobile operators. Their outages and rule changes can affect delivery. Your use of those services is also subject to their terms.

Links to install guides or destination information are provided for convenience. They are not an endorsement of every third-party site.

Disclaimers

The service is provided as available. To the extent the law allows, we disclaim implied warranties of uninterrupted connectivity, fitness for a particular trip, and error-free operation of every handset.

We do not warrant that a plan will work on a locked phone, on a beta operating system, or in a place the coverage list does not include. Travel decisions, including whether you can navigate, work, or bank online, remain yours.

Liability

Nothing in these Terms excludes liability that cannot be excluded under the law of Israel, including liability for fraud or for bodily injury caused by negligence where the law forbids a waiver.

To the extent the law allows, Simbo is not liable for indirect or consequential loss, lost profits, lost data, home-carrier roaming bills, a missed flight, or a network failure of an independent operator. Our total liability arising out of one order is limited to the amount you paid Simbo for that order.

You will indemnify Simbo against claims that arise from your unlawful use of a plan, your sharing of a QR code, or your breach of these Terms, except to the extent caused by our own legal fault.

Suspension and termination

You may stop using the service at any time and you may ask us to delete the account as described in the Privacy Policy. We may suspend or close an account that breaches these Terms, creates fraud or chargeback risk, or is required to be closed by law.

Suspension does not refund a plan that has already connected. Sections that should survive, including intellectual property, refunds already settled, liability, and governing law, continue after closure.

App store terms

If you downloaded the iOS app, you also agree that these Terms are between you and Simbo only, not Apple. Apple is not responsible for the app or its content. Apple has no obligation to provide support. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the app price if any; to the maximum extent permitted, Apple has no other warranty obligation. Apple is a third-party beneficiary of this section and may enforce it. You represent that you are not barred by any embargo or sanctions list.

If you downloaded the Android app from Google Play, Google is not a party to the eSIM sale. Play’s terms govern your use of the store. Questions about a plan go to Simbo, not to Google.

Changes

We may update these Terms by posting a new version with a new date. The version in force when you pay applies to that order. Continued use of the account after the new date is acceptance of the updated Terms for later use. If a change is material and the law requires advance notice, we will provide it.

Governing law

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules that would send the dispute elsewhere. Courts in Israel have jurisdiction, subject to any mandatory venue right a consumer has in their country of residence.

Mandatory consumer protections in your place of residence, if they cannot be waived, still apply. A clause that conflicts with a non-waivable right is applied only to the extent the law allows.

General

If a clause is unenforceable, the rest stays in force. A delay in enforcing a right is not a waiver. These Terms, the Privacy Policy, and the Refund Policy are the entire agreement for the service and replace earlier website summaries on the same subjects. You may not assign the contract. We may assign it to a successor of the business.

Notices to you may be sent to the account email, shown in the app, or posted on the site. Notices to us go to support@simbo.co.il.

Contact

Simbo · support@simbo.co.il · WhatsApp +972-55-259-4341 · https://simbo.co.il