eSIM QR code won’t scan or was already used
Troubleshoot an eSIM QR code that will not scan or reports prior use, without deleting an installed profile.
This is a short English companion to the full Hebrew guide. Menu labels can vary by device, software version, market, and carrier.
Disclosure: Simbo sells travel eSIM plans. Use the troubleshooting center, or contact support with your order number and phone model.
Still need help?
Follow the checks in order, then contact support with the relevant details.